The consensus has been that animal shelters, at a minimum, should have the same standard of pet care as the general public in the communities they serve. Defining a community’s Standard of Pet Care is required to interpret these reports and understand an organization or community’s lifesaving progress and commitment to No Kill.
A community’s Standard of Pet Care is shown through a Pet Evaluation Matrix (PEM), which lists specific medical and behavioral conditions that animals face. Each condition falls into one of four categories:
These categories are defined based on the standard of care individual pet owners in their community would provide to their pets.
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March, 2026
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August 26,2019
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